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Frequently Asked Questions

1. General questions

What is the status of my order?
- Once you place an order through the website,  we send updates by email when products arrive & ship out with tracking information. 


Can I change my order?
- Orders once placed are possible to be changed depending on the item that was ordered. Special order items can not be returned or exchanged. If there is a variant in the product such as Color, or Size. As long as its available the order can be changed.


Where do you ship?
- We ship out of Our New Jersey /Florida Location 


How long does it take to ship my order?
-Depending on the item in question there are generally 5 rules to follow : 
In stock : 24-48 business Hours 
Nismo Warehouse : 3-5 business Days
Special Order : 7-9 Weeks From Omori Factory
Made To Order : 2-3 Month Build time Excluding Shipping time.
Backorder Status: Unknown ETA 

2. Payment

 

What payment methods do you accept?
- We accepted all major credit card companies including Apple Wallet, Samsung Pay, Google Pay, and PayPal etc.




Which currency will I be charged in?
-We are located in the United States and the website is built for US Dollar ,but has options to switch to your currency in your location,  the conversion rates are up to date day by day.

3. Shipping

Where do you ship?
-We ship World Wide Internationally, large items vary depending on location and shipping availability 


How long does it take to ship my order?

-Order will ship within 24-48 hrs of receiving all products on the order.
Do you offer fast shipping ?

-The speed of shipping will vary depending on the selection made at checkout 
How can I track my package?
-Tracking information is viewable on your account settings when you check order status, depending on services provided it will also show up on a follow up email.
What if I'm not home?
-The shipping services required will dictate if your item needs to be signed for. Anything over $500 will need a signature request automatically.
Will I pay taxes for international shipping?
-Yes, international customers will pay a tax for their items as they enter customs . No US tax will be charged since the items ordered will not be shipped to a destination within the US.

4. Returns

Do you accept returns?
-No returns will be made if items ordered are :
Special Order Items 
Orders older then 30 Days
Electrical Items
Damaged with No orignal box
Nismo Specific Parts


Are returns free?
-Returns are subject to a 20% Restocking Fee and Shipping charges



How long does it take to process a return?
-Returns are subject to inspection which can take 24-48 business hours

5. Other questions

 

Do you offer a referral program? How does it work?
-Yes,our built in Referral program will track as you share the website on social media and update your account Via. NPP Points that can be redeemed to put towards orders for discounted rates 



Do you have physical stores?
- Currently no physical store is available to shop 



Is there a warranty?
- all Nismo Specific Items carry no warranty expressed, items are deemed as Off-Road Use Only parts that do not carry a warranty.
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