Frequently Asked Questions
Frequently Asked Questions
📦 Order Information
What is the status of my order?
We send email updates when your items arrive and ship out, including tracking information so you can follow your order every step of the way.
Can I change my order?
Order changes may be accommodated depending on the item. Special order items cannot be modified once placed. Variant changes (color or size) can be made if the requested option is available.
🚚 Shipping
Where do you ship from?
We ship from our New Jersey and Florida locations.
Where do you ship to?
We ship worldwide, including international destinations.
How long does shipping take?
Estimated timelines vary by item type:
- In Stock: 24–48 business hours
- Nismo Warehouse: 3–5 business days
- Special Order: 7 business days
- Made To Order: 2–4 months (build time) + shipping
- Backorder: ETA unknown — we'll keep you updated
Do you offer expedited shipping?
Yes — shipping speed options are available at checkout based on your location and order type.
💳 Payment
What payment methods do you accept?
We accept all major credit cards, Apple Pay, Google Pay, Samsung Pay, and PayPal.
Which currency will I be charged in?
All transactions are processed in US Dollars (USD). Optional currency conversion is available on the storefront for reference.
📍 Tracking & Delivery
How can I track my package?
Tracking information is available in your account dashboard and will also be sent via follow-up email once your order ships.
What if I'm not home at delivery?
Some shipments may require a signature upon delivery. If you're unavailable, the carrier will leave instructions for redelivery or pickup.
🌍 International Orders
Will I be charged taxes on international orders?
International customers are responsible for any applicable duties and taxes assessed at customs entry. No US sales tax is charged on international orders.
🔄 Returns
Do you accept returns?
Yes, however, some items cannot be returned or accepted, including special order items, electrical components, pre-orders, made-to-order items, and items that arrive damaged without their original packaging.
Are returns free?
Returns are subject to a 20% restocking fee plus return shipping charges.
How long does it take to process a return?
Returned items are inspected within 24–48 business hours of receipt.
❓ Other Questions
Do you offer a referral program?
Yes! Our built-in referral program tracks referrals via social media and rewards you with NPP Points, redeemable for discounts on future orders.
Do you have physical store locations?
We are currently online only — no physical retail locations at this time.
Is there a warranty on Nismo parts?
Nismo-specific items do not carry a manufacturer warranty, as they are classified as Off-Road Use Only parts.