Ordering

All your queries answered regarding ordering.

How do I place an order?

You can place an order through our website or by calling our customer service team.

Can I add or remove items from my cart?

es,you can modify your cart until you confirm your order

Do I need an account to place an order?

While not mandatory,creating an account allows you to track your order history,manage saved parts lists,and enjoy faster checkout in the future.

Product

All your queries answered regarding products.

How do I find the right part for my car?

You can use our vehicle selection tool on the website or search by part number,keyword,or browse by category.

What if I'm unsure about a part's compatibility?

Our customer service team is happy to assist you in finding the correct part for your vehicle.You can contact them by phone or chat online.

Do you offer product warranties?

Warranty information varies depending on the specific product.Warranty details are usually included on the product page or packaging.

Payment

All your queries answered regarding payments.

What payment methods do you accept?

We accept major credit cards (Visa,Mastercard,etc.),debit cards,and some online payment methods (e.g.,PayPal).

Is my payment information secure?

Yes, we use secure encryption technology to protect your payment information.pen_spark

Do you offer COD?

Sorry, at this moment we do not offer cash on delivery (COD) mode of payment.

Shipping

All your queries answered regarding shipping.

What are your shipping options?

We offer standard, expedited, and next-day delivery options (availability may vary depending on your location).pen_spark

How much does shipping cost?

Shipping costs are calculated based on the weight,size of your order,your chosen delivery method,and your location.The final cost will be displayed at checkout.

Can I track my order?

Yes, you can track your order's progress by logging into your account or using the tracking information provided in your order confirmation email.

Return Products

All your queries answered regarding return.

What is your return policy?

We offer a 14-day return policy on ONLY unused parts (exceptions may apply).You can find detailed return instructions and any exclusions on our Returns Policy page.

How do I return an item?

Please visit our Returns Policy page or contact customer service for instructions on initiating a return.

Who pays for return shipping?

This depends on the reason for the return. Our Returns Policy will specify who is responsible for return shipping costs.

MORE IN DEPTH

Have questions? Read below for the answers


Order Information

1. Q: What is the status of my order?
A: We send email updates when products arrive and ship out with tracking information.

2. Q: Can I change my order?
A: Orders can be changed depending on the item, except for special order items. Variants in color or size can be changed if available.

Shipping

1. Q: Where do you ship from?
A: Our New Jersey/Florida location.

2. Q: Where do you ship to?
A: Worldwide, internationally.

3. Q: How long does shipping take?
A:
    - In stock: 24-48 business hours
    - Nismo Warehouse: 3-5 business days
    - Special Order: 7-9 weeks
    - Made To Order: 2-4 months (build time) + shipping
    - Backorder: Unknown ETA

4. Q: Do you offer fast shipping?
A: Shipping speed varies depending on checkout selection.

*Payment*

1. Q: What payment methods do you accept?
A:  All Major credit cards, Apple Wallet, Samsung Pay, Google Pay, PayPal.

2. Q: Which currency will I be charged in?
A: US Dollar (website default), with optional currency conversion.

Tracking and Delivery

1. Q: How can I track my package?
A: Tracking information is available in your account settings and via follow-up email.

2. Q: What if I'm not home?
A: Shipping services may require signature upon delivery.

International Shipping

1. Q: Will I pay taxes for international shipping?
A: Yes, international customers pay taxes upon customs entry (no US tax).

Returns

1. Q: Do you accept returns?
A: No returns for special order items, electrical items, pre-orders, made-to-order items, damaged items without original packaging.

2. Q: Are returns free?
A: Returns subject to 20% restocking fee and shipping charges.

3. Q: How long does it take to process a return?
A: Returns inspected within 24-48 business hours.

Other Questions

1. Q: Do you offer a referral program?
A: Yes, our built-in program tracks referrals via social media, rewarding NPP points redeemable for discounts.

2. Q: Do you have physical stores?
A: No physical stores currently available.

3. Q: Is there a warranty?
A: Nismo Specific Items carry no warranty (Off-Road Use Only parts).