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FAQS

FREQUENTLY ASKED QUESTIONS

WHERE ARE YOU GUYS LOCATED?

WE ARE BASED IN THE UNITED STATES. OUR WAREHOUSE IS IN NEW JERSEY AND REMOTE PICKUP SITES ARE IN FLORIDA.

HOW DO I TRACK MY ORDER?

TRAKCING INFORMATION WILL BE SENT TO YOUR EMAIL WHEN THE ORDER IS COMPLETE AND UPDATED IN YOUR PROFILE BY THE CARRIER.

HOW LONG DOES SHIPPING TAKE?

SHIPING SPEED IS BASED ON THE CARRIER SERVICE SELECTED AT CHECKOUT. THE PRODUCT(S) ETA CAN VARY DEPENDING ON STATUS:

IN STOCK ITEMS TAKE 24-48 HRS TO SHIP. SPECIAL ORDER ITEMS TAKE GENERALLY ABOUT 3-5 BUSINESS DAYS TO ARRIVE.

SPECIAL ORDER, PRE-ORDER, AND BACKORDER ITEMS HAVE NO EXACT ETA AND ARE SUBJECT TO CHANGES.

PLEASE CONTACT BEFORE PURCHASE.

WHAT IS YOUR RETURN POLICY

IN SHORT (SPECIAL ORDER, MADE TO ORDER, NISMO, AND ELECTRICAL PARTS) ARE EXCEMPT FROM RETURNS AND HAVE NO REFUND OR EXCHANGE.

ORDERS SHOULD BE INSPECTED WITHIN 48 HRS OF ARRIVAL AND NOTED IF DAMAGE IS PRESENT WITHIN THAT TIME.

RETURNABLE ITEMS ARE SUBECT TO A 20% RESTOCKING FEE.

MORE INFOMATION IN OUR STORES POLICY BELOW.

Order Information

1. Q: What is the status of my order?

A: We send email updates when products arrive and ship out with tracking information.

2. Q: Can I change my order?

A: Orders can be changed depending on the item, except for special order items. Variants in color or size can be changed if available.

Shipping

1. Q: Where do you ship from?

A: Our New Jersey/Florida location.

2. Q: Where do you ship to?

A: Worldwide, internationally.

3. Q: How long does shipping take?

- In stock: 24-48 business hours

- Nismo Warehouse: 3-5 business days

- Special Order: 7-9 weeks

- Made To Order: 2-4 months (build time) + shipping

- Backorder: Unknown ETA

4. Q: Do you offer fast shipping?

A: Shipping speed varies depending on checkout selection.

*Payment*

1. Q: What payment methods do you accept?

A: All Major credit cards, Apple Wallet, Samsung Pay, Google Pay, PayPal.

2. Q: Which currency will I be charged in?

A: US Dollar (website default), with optional currency conversion.

Tracking and Delivery

1. Q: How can I track my package?

A: Tracking information is available in your account settings and via follow-up email.

2. Q: What if I'm not home?

A: Shipping services may require signature upon delivery.

International Shipping

1. Q: Will I pay taxes for international shipping?

A: Yes, international customers pay taxes upon customs entry (no US tax).

Returns

1. Q: Do you accept returns?

A: No returns for special order items, electrical items, pre-orders, made-to-order items, damaged items without original packaging.

2. Q: Are returns free?

A: Returns subject to 20% restocking fee and shipping charges.

3. Q: How long does it take to process a return?

A: Returns inspected within 24-48 business hours.

Other Questions

1. Q: Do you offer a referral program?

A: Yes, our built-in program tracks referrals via social media, rewarding NPP points redeemable for discounts.

2. Q: Do you have physical stores?

A: No physical stores currently available.

3. Q: Is there a warranty?

A: Nismo Specific Items carry no warranty (Off-Road Use Only parts).

HAVE A QUESTION?

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