Why Contact Us?
General inquiries and fitment questions: 1–2 business days during business hours. Order or shipping support: within 24 business hours. Special-order or wholesale inquiries: 2–3 business days.
Our knowledgeable team is ready to help with product recommendations and technical questions
We're committed to resolving your concerns and ensuring your satisfaction
Send us a message. General inquiries: 1–2 business days during business hours. Order or shipping support: within 24 business hours; special-order or wholesale inquiries: 2–3 business days.
About Nizmo Parts Plug
At Nizmo Parts Plug, we're passionate about providing premium automotive parts and exceptional customer service. Whether you're a seasoned mechanic or a car enthusiast, we're here to support your automotive journey with expert knowledge and reliable products.
Our dedicated team is committed to answering your questions quickly and helping you find exactly what you need.
Frequently Asked Questions
Our business hours are Tuesday–Saturday, 9:00 AM–5:00 PM Eastern Time. Sunday and Monday support is available through online chat only. You can shop and place orders in our online store 24 hours a day, 7 days a week.
Tracking is provided when your order ships. Preparation and sourcing estimates are not customer delivery estimates: stocked parts generally prepare for shipment the same business day; multi-item orders take approximately 1–2 business days. Parts sourced from a local or next-facing Nissan warehouse usually dispatch to us the next business day, with warehouse transit and preparation time additional. Master-warehouse sourcing takes approximately one week. Made-to-order production varies by part, and backorders have no confirmed ETA. Carrier transit time is additional and varies by service and destination.
Absolutely. Our technical support team consists of experienced automotive professionals who are passionate about helping you succeed with your project. We provide comprehensive assistance including detailed product specifications, OEM compatibility verification, fitment guidance, installation best practices, and troubleshooting support. Whether you're working on a restoration project, performance upgrade, or routine maintenance, our experts can answer technical questions and recommend the right parts for your specific vehicle and application. Contact us via email or phone with your vehicle details and project requirements, and we'll provide personalized guidance to ensure you get exactly what you need.
Eligible items may be returned within 30 days of purchase if unused, uninstalled, resaleable, and in original packaging. Electrical/electronic parts, Nissan Motorsports parts, special-order or made-to-order items, installed parts, and opened fluids, chemicals, or consumables are excluded. Approved eligible returns have a 20% restocking fee, waived for wrong parts, defective or damaged-on-arrival items, or store error. Shipping is separate from restocking: customers pay return shipping for non-defective returns; original shipping is non-refundable. We cover return shipping for defective, incorrect, or store-error items. See our full refund policy.
If an item is defective or incorrect, contact us within 7 days of delivery and include your order number. For damage or defects, please include photos. We’ll review your message under our existing policy. See our full refund policy for details.
